Terms & Conditions


Tems & Conditions

This document determines the General Terms and Conditions for all reservations for FINCA NAUNDRUP SL. Before booking is made the client will receive this document, and when booking is made, the client accepts wholly, and without exception, the validity of all of the General Terms & Conditions set out in this document, which are to be considered as automatically incorporated into the subsequent sale contract between the user and FINCA NAUNDRUP SL. Legal Notice In accordance with the law N° 34/2002, passed on the 11th July of that year, the Information Society and Electronic Commerce Services Act (LSSICE), the official owner of this website Is FINCA NAUNDRUP SL. The corporate identity of the website owner follows, in accordance with Article 10 of the LSSICE: FINCA NAUNDRUP SL. C/ Jose de Orbaneja 10 Sitio de Calahonda 29649 Mijas Costa SPAIN Contact email address: info@fincanaundrup.com General conditions for use of the website FINCA NAUNDRUP SL. offers it’s website free of charge to its users. In accessing and using this website, users are accepting the General Terms & Conditions published in the current, most updated version, and for this reason the user should check and read them on each occasion the website is used. FINCA NAUNDRUP SL. reserves the right to change, amend or completely remove any content from these Terms & Conditions, at any time and without prior notification. Users of this website are doing so in compliance with its Terms & Conditions, under the current legislation, in good faith and in accordance with public order. Limits of responsibility FINCA NAUNDRUP SL.is unable to guarantee the absence of interruptions or errors in relation to access to this website or its content. Should such incidents arise, FINCA NAUNDRUP SL. will fully commit to resolving such errors, re-establish connections and update all contact, provided that no unforeseen causes render this impossible. FINCA NAUNDRUP SL. does not accept responsibility for loss or damage caused by misuse of information provided on the website. Similarly, FINCA NAUNDRUP SL. will neither accept responsibility for losses or damages caused by security errors from the user’s computer system (hardware or software), to the user’s stored data and documents, or for damages caused by the presence of a Virus within the user’s system, or failure to update the appropriate software. FINCA NAUNDRUP SL. does not accept responsibility for information provided by third party websites that may be accessed via links or search engines available on the FINCA NAUNDRUP SL. website. However, should any user, client or third party consider that the contact or information provided in any of the linked websites to be illicit and damaging to either users, clients or third parties who could be affected by , and in particular; the maintenance of public order, national security and defence, security of the public sector and health, threats to companies or individuals, infringements of respect towards personal dignity, discrimination by race, sex, religion, nationality, opinion, disability, protection of minors and young people, or intellectual property rights, can communicate this directly to FINCA NAUNDRUP SL. This does not signify that FINCA NAUNDRUP SL. cannot still rely on article 17 of the LSSICE. Clients who participate in sporting events and activities, as well as using the sports facilities, do so at their own risk. FINCA NAUNDRUP SL. accepts no responsibility for any incidents occurring as a result of such activities. Copyright and information regarding intellectual property rights This website contains information and references to trade secrets, technology, products, processes and other rights relating to property or licenses belonging to FINCA NAUNDRUP SL. All content in this website, including text, images, logos, icons, data collection, as well as software, is the exclusive property of FINCA NAUNDRUP SL. and is in its entirety, protected by international copyright law. It is forbidden to use or reproduce any of this information with the expressed authorization of FINCA NAUNDRUP SL. Data protection policy FINCA NAUNDRUP SL. guarantees the confidentiality of all personal data provided by users of this website and the subsequent processing of such data, in accordance with Organic Law 15/99, Data Protection, from the 13th December 1999. In submitting personal data into this website, the user is consenting to its inclusion into the client database and the subsequent use that this implies. The client accepts entirely and without restrictions, that FINCA NAUNDRUP SL. will automatically include this data in its database with a view to offering services within its authority FINCA NAUNDRUP SL., a legally registered company. It is the legal right of the owner of the data in question to access his/her personal data on the database, and can at any time amend, rectify, oppose or cancel all or part of these details under the terms of the Data Protection Law. At the same time, the user’s consent to include or remove their personal data shall be revocable at all times, with no further consequences, according to that stated in articles 6 & 11 of Organic Law 15/1999, 13th December 1999, from the Data Protection Act. User’s wishing to act upon these legal rights should do so in writing via email through the website: info@fincanaundrup.com or directly in writing to FINCA NAUNDRUP, C/ Jose de Orbaneja 10, Sitio de Calahonda, 29649 Mijas Costa, Spain. FINCA NAUNDRUP SL. guarantees the confidentiality of all personal data and information obtainable from its website, however, in some circumstances may be legally obliged to provide such data, should the legal authorities require them in accordance with laws and regulations in place. To this effect, in accepting our Privacy Policy, the user consents to receiving electronic communication from FINCA NAUNDRUP SL. which may include market research information such as questionnaires, even though the header of such messages will be labeled as PUBLICITY. The electronic document produced at the time of reservation will be electronically filed for the established legal timeframe. Clients are fully entitled to enforce their rights of access using the written procedures previously outlined. Use of cookies FINCA NAUNDRUP SL. may use cookies during your navigation through the website. Cookies are small data files produced within the user´s computer system, created on the first access and which enable the user to return to the website in the future without the need for further registration to the various areas and services offered. Cookies allow us to track date and time of access, as well as the areas of the website visited. Each user, if they wish, can configure their browser settings to automatically advise them each time cookies request access, as well as denying them access to their hard drive altogether if they so wish. In accepting the General Terms & Conditions of use of this website, the user is consenting to the use of cookies by FINCA NAUNDRUP SL., with the view to improving your navigational experience and offering you the best presentation possible of our information and services. Booking service Direct Reservation Service: Accommodation at Finca Naundrup can be booked directly via telephone or email, for which these General Terms & Conditions apply. Contract Procedure: When booking is agreed, the user will be asked for payment via credit card or bank transfer. When the payment has been approved, FINCA NAUNDRUP will send a confirmation per email which can be considered as confirmation of your booking. Payment and prices Payment for reservations is to be made by credit card or bank transfer and the currency used will be Euros. When booking is made the first payment, equivalent to 30 % of the total sum, must be paid to FINCA NAUNDRUP SL. The remaining amount (2nd payment) must be paid to FINCA NAUNDRUP SL. no later than 4 months before the arrival date. When booking less than 4 months before arrival, the total amount must be paid immediately. If the total amount is not paid, FINCA NAUNDRUP SL. is entitled to cancel the lease and charge a cancellation fee equal to 30% of the total booking amount. The prices shown on the website www.fincanaundrup.com are for the total stay in the apartments and include accommodation, final cleaning and electricity. As well as the use of the hotel sports facilities, with the exception of the bike rental, massage services and private classes with personal instructors. For group prices ask for a quote including for example, food, training, transfer etc… All group stays are tailormade. The prices shown on the website are only for the stay and include direct taxes (I.G.I.C). Other possible indirect local taxes may not be included, or airport tax. Such taxes may vary without notice, although prices for previously confirmed reservations will be honored with the rare exception of incorrect prices produced as a result of interruptions or technical faults in the online reservation process. Amendment charges will not be applied on an existing booking; However, the nature of such amendments (category, seasonal fluctuations, etc) may result in price differences and will always be subject to availability. Amendments can only be made by contacting the Reservations Department via email: info@fincanaundrup.com or by telephone (0034-674819914). Pets are not allowed in the hotel. Check-in and Check-out Apartments are officially available on the day of arrival at 16.00h and guests are required to check out of their apartments by 10.00h. These conditions can be flexible subject to availability and upon request, with any changes being subject to the fee agreed at Reception/office. Guests are always welcome to stay at the resort before and after check in/out. Should a guest’s arrival be delayed, for whatever reason, it is vital that FINCA NAUNDRUP SL. is informed. Cancellation Policy Cancellations must be received in writing (e-mail) and the following cancellation charges apply: If the total sum is not paid 4 months before arrival, FINCA NAUNDRUP SL. is entitled to cancel the booking and charge a cancellation fee of 30% of the total amount. Cancellation fees for single bookings, according to time of cancellation: • More than 60 days before arrival: 30% of accommodation total • Between 59 and 45 days before arrival: 50% of accommodation total • Between 44 and 31 days before arrival: 75% of accommodation total • Within 30 days of arrival date: 100% of accommodation total Cancellation fees for groups (more than 10 people) according to time of cancellation: • Before 7 months before arrival: free of charge • Between 7 and 4 months before arrival: 30% of accommodation total • Within than 4 months before arrival: 100% of accommodation total Refunds will only be made to the credit card/bank used to make payment. The total of the accommodation booking is non-refundable in the case of a no-show (failure to check-in). Cancellation guarantee When booking a stay, we recommend taking out cancellation guarantee. This ensures that if you cancel or interrupt your stay due to acute illness, accident or death that affects the lead guest, partner, children, parents or siblings, the remaining amount of their total stay will be refunded. Travel insurance is your responsibility only. Jurisdiction Should one or several of the General Terms & Conditions or conditions of website usage be declared partially or totally null and void, this will only apply to that specified item/condition. All other terms and conditions will remain in force, and the affected item will be ignored for future reference. The user understands and accepts that, on formalizing the reservation contract, that it is subject to Spanish law and under the jurisdiction of the Tribunal of Fuengirola in the Province of Malaga, and Spanish law must be applied for the resolution of any issues resulting from the General Terms & Conditions.